Terms & Conditions

Use of the www.Israeli fooddirect.com site


To register to use www.israelifooddirect.com you must be over 18 years of age and you must ensure that your details held by us are always correct and complete.

When you register, you will be given the option to receive information from Israeli Food Direct about products, promotions or special offers which we feel may be of interest to you. If you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by the Unsubscribe link in our newsletter, by e-mailing us at customerservice@israelifooddirect.com or calling us on +447960173625.

Use of www.israelifooddirect.com

www.israelifooddirect.com is offered to you free of charge for your personal use and is subject to these terms and conditions.

By using www.israelifooddirect.com you consent to be bound by the following terms and conditions.

Please note that these terms and conditions do not affect your statutory rights.

Password and security of your account

When you register with www.israelifooddirect.com you will be asked to create a password. You must keep this password secret and should not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customerservice@israelifooddirect.com immediately.

If we believe or have reason to believe that there has been a breach of your security or misuse of www.www.israelifooddirect.com, we may require you to change your password or we may suspend your account at our discretion.

Copyright and intellectual property

The content of www.israelifooddirect.com is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of www.israelifooddirect.comon an electronic device, store such content in electronic format (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.israelifooddirect.com without written permission from Israeli Food Direct.

Site Availability

Although Israeli Food Direct strives to offer you the best service possible, Israeli Food Direct makes no promise that the services at www.israelifooddirect.com will meet your requirements. Israeli Food Direct cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it via email to customerservice@israelifooddirect.com and we will correct the fault as soon as we reasonably can.

Your access to www.israelifooddirect.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Israeli Food Direct will attempt to restore the service as soon as it reasonably can.

Israeli Food right to suspend or cancel your registration

Israeli Food Direct may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these terms and conditions. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.www.israelifooddirect.com.

Israeli Food liability

www.israelifooddirect.com is provided by Israeli Food Direct without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.israelifooddirect.com provides content from other Internet sites or resources and while Israeli Food Direct tries to ensure that material included on www.israelifooddirect.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Israeli Food Direct will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.israelifooddirect.com. If Israeli Food Direct is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • Incompatibility of www.israelifooddirect.com with any of your equipment, software or telecommunications links.
  • Technical problems including errors or interruptions of www.israelifooddirect.com.
  • Unsuitability, unreliability or inaccuracy of www.israelifooddirect.com.
  • Inadequacy of www.israelifooddirect.com to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.israelifooddirect.com.
Nothing in these terms and conditions shall exclude Israeli Food Direct’s liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, www.israelifooddirect.com includes links to other web sites or material which are beyond its control. Israeli Food Direct is not responsible for this external content, or for any other site outside of www.israelifooddirect.com.

Applicable Law

These terms and conditions shall be governed by and construed in accordance with the laws of Israel and any disputes will be decided only by the Israeli courts.

Web Browser Support

Internet Explorer 11, Firefox, Chrome, Opera, Safari


We may occasionally make changes to our terms and conditions. If this concerns you, you are advised to check the current terms and conditions prior to every purchase. If you continue to use www.israelifooddirect.com after the date of a change in our terms and conditions, your use of www.israelifooddirect.com indicates your agreement to be bound by said new terms and conditions.

International Use

Israeli Food Direct makes no promise that materials on www.israelifooddirect.com are appropriate or available for use in locations outside the Israel and accessing www.israelifooddirect.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Israel, you do so at your own initiative and are responsible for compliance with local laws.

Stock Availability

Active items may not be true to current availability and items you order may not be in stock. We will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to stock levels.

If for any reason beyond our reasonable control, we are unable to supply an item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

Acceptance & Contract

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.


Please note that for online sales we take payment at the point of checkout stage and not at the dispatch stage. On some bank cards our initial check for sufficient funds, taken on receipt of your order, may appear like a payment on your statement. This is known as a ‘Shadow Payment’. This amount is not taken by Israeli Food Direct, but taken by your bank and held, appearing like a transaction. We take one single payment on checkout of your order and any amount held by your bank should be accredited back to your account within a week. Our online system allows for only one payment to be taken. If you have further queries about this ‘Shadow Payment’ please contact your bank. Israeli Food Direct will not take any responsibility should any extra charges be applied to you by your bank as a result of your bank holding to your ‘Shadow Payment’.

All payments for www.israelifooddirect.com are processed in British Sterling (£). Any other prices listed on www.israelifooddirect.com are for guidance only and subject to international exchange rates and fees. Please check with your bank as to their policies on foreign payments and exchange rate fees.

Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the date you place your order. in the event that the payment card has expired we will be unable to take payment and fulfil your order.

Delivery by external courier (DHL/FedEx)

All our deliveries are carried out using our external couriers DHL or FedEx. As such we are subject to their terms and conditions.

Once your order has been received by us, we aim to dispatch your goods within 3 business days (Mon-Thursday). However, dispatch is subject to stocking levels, and for certain items (special import in particular) there may be a long lead time. In such cases we will contact you for further instruction.

Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen. However, while we maintain a close relationship with our delivery companies and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery companies we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and Israeli Food Direct does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, Israeli Food Direct accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with Israeli Food Direct or refuse delivery. Returns should be made using the instructions below.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery will be made to the address specified by you on the completed order form.

If you require chilled items to be delivered on a specific day, please contact us at customerservice@israelifooddirect.com or place a note during checkout for your desired date of delivery and we will gladly do our best to arrange delivery as per your needs. Orders containing chilled items will not keep longer than the next day after dispatch and are not kept in chilled storage by the courier. The courier may offer the option to delay your chilled order to a later date by email, but please note that if selected, this may negate the potential of any refund on chilled items if a later date is chosen for chilled items.

We reserve the right to charge for any extra carriage costs incurred should the incorrect address be entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.

www.israelifooddirect.com can only be responsible for delivery to an address that has been registered with Royal Mail (www.royalmail.com). We cannot guarantee delivery to any addresses inputted that are not registered with Royal Mail.

Please note that P.O. Boxes are not acceptable for delivery addresses, as parcels usually require signature on delivery.

Refunds and Returns

Israeli Food Direct operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 7 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost.

This policy does not extend to any items which have been opened or had their seal broken, perishable items (such as chilled, bakery, meat or vegetable items), sealed audio, video recordings or computer software (which have been unsealed), and also does not include the refund of services carried out by Israeli Food Direct part of your contract (e.g. handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.

After the 7-day period we will be more than happy to accept items for return in any of the following cases: The item was found to be damaged or faulty. We will give you a full refund (excluding postage costs).. If you require a refund, you must return the damaged item and we will wait to receive the faulty item from you before making a refund.

Refunds on promotional items

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Returns Instructions

Please make sure you contact us before returning any item. Any item returned without our knowledge can potentially be refused. Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery.

Please allow 28 days (in addition to the delivery time) for the return and refund to be processed.

Product Information

Product summary details have been prepared for information purposes only and are designed to enhance your online shopping experience on www.israelifooddirect.com. While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for you reading the product packaging and label prior to use. Israeli Food Direct is therefore unable to accept liability for any incorrect information.

All descriptions including Kashrut, product images and weights are intended to give a general description of the goods and are not binding. The weight to be shipped includes the weight of packaging for the goods.

Where descriptions contain a link to another party’s website for further information on the product, please note that Israeli Food Direct has no control over and no liability for the contents of that website. This data is supplied for personal use only. It may not be reproduced in any way whatsoever without Israeli Food Direct prior consent, nor without due acknowledgement.


We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.israelifooddirect.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we dispatch your ordered goods. Until we formally accept your order, placement of an order will constitute an offer to purchase. Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£) and include VAT where applicable.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

If you breach these terms and conditions and Israeli Food Direct ignores this, Israeli Food Direct will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.

Israeli Food Direct shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its control.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Revised on

These terms and conditions were last revised 19 August 2018