Refunds & Returns

Cancel or Amend Your Order

It is possible to cancel or make changes to your order before it is dispatched.

  • To cancel your order, please contact us and we will cancel the order for you immediately.
  • To remove or add items please contact us and let us know the changes you require..

Returning Unwanted Items

Israeli Food Direct operates a returns policy in accordance with the Distance Selling Regulations allowing you to return any item within 7 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.

This policy does not extend to any items which have been opened or whose seal has been broken, perishable items (such as chilled, frozen, bakery or meat items), and does not include the refund of services carried out by Israeli Food Direct as part of your contract (e.g. handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.
After the 7-day period we will be more than happy to accept items for return in any of the following cases:

The item was found to be damaged or faulty. We will give you a full refund. for the item. If you require a refund you must return the faulty item to us and we will wait to receive the faulty item before making a refund.

Damaged Items

While we are very careful when we pack the boxes, delicate items can occasionally get damaged during transit. If you have received any damaged items, please accept our apologies and contact us as soon as possible so we can arrange a refund or to resend the item.

Missing or Incorrect Items

If you find that any item(s) are missing from your order:

  • Please first carefully check the full contents of your parcel. Our packing staff will sometimes wrap items in packing paper or use cardboard supports. Some small items may be hidden within this packaging.
  • If you still cannot find your missing item(s), please contact us immediately so that we can arrange either a full refund or to resend your item(s).

If you have received an incorrect item(s):

  • Please first carefully check your delivery note and see if your incorrect item(s) are not substitutes for out of stock items.

Returns Instructions

Please make sure you contact us before returning any item so that we can provide you with return instructions. Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery.