How we process your order

1. Order Completed

Once you have completed your order, you will be directed to a completed order page with details of your order, including your order reference number.

2. Order Confirmation Email

We will also send you an automated email with your order details. Please keep this email for your records. Check your spam or junk email folder in case you do not receive your order confirmation email. Please note all confirmation emails are sent from a no reply address. If you see any errors or need to make amendments, please email us at

3. Order Processing

We process all new orders between Monday – Thursday.

4. Picking and Packing

All the items that you have ordered should be in stock and available for picking, but if they are not, those items will be substituted or removed.. Once all your items have been picked, we will pack your order carefully and securely for delivery.

5. Dispatching

DHL or FedEX courier service collect all packed orders from our office between Monday – Thursday. You will receive an automated email from us confirming that your order has been dispatched and you will also receive tracking details with which you can monitor the progress of your delivery.

6. Order Delivery

You can expect to receive your order either the following working day .(Please note that deliveries to the Scottish Highlands, Channel Islands, Northern Ireland, Isle of Man and Isles of Scilly may take longer to arrive with all delivery services.)